Refund Policy

OnlineEke offers returns for items within 30 days of receipt of shipment.

OnlineEke Returns Policy

Items shipped from OnlineEke, can be returned within 30 days of delivery.

How Long Do Refunds Take? 

After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.

Refund Method

Refund Time (After Refund Is Processed)

Credit card

Three to five business days

Debit card

Up to 10 business days

Checking account

Up to 10 business days