Shipping Policy

OnlineEke offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using OnlineEke’s shipping labels services.

This policy is a part of our Terms of  Service. By opening an OnlineEke shop, you're agreeing to this policy and our Terms of Use.

  1. Shipping Your Items
    2. Shipping Labels on OnlineEke
    3. Shipping Return Labels
    4. Shipping Insurance
    5. Fees
    6. API
  2. Shipping Your Items

Sellers are responsible for packaging and shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on OnlineEke, you agree to:

  1. Provide an accurate "ships from" address.
    B. Specify your shipping costs and processing timesin your listings.
    C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent. 
    D. Comply with all local and international shipping and customs regulations.
    E. Ship to the address listed on the OnlineEke receipt.
    F. Mark the order as shipped when you ship it, or use a shipping label purchased on OnlineEke, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.
    G. Charge an appropriate amount for shipping. Sellers may be able to use calculated shipping to have shipping costs calculated automatically.

By entering tracking information or delivery confirmation on OnlineEke, you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided by the buyer on OnlineEke. If a buyer does not receive their order, they may file a case against your shop.

But don't fret, OnlineEke offers support for sellers who meet our requirements for the OnlineEke Purchase Protection program for sellers.

  1. Shipping Labels on OnlineEke

Sellers who accept OnlineEke Payments or PayPal as a payment method are able to purchase Shipping Labels on OnlineEke.

By purchasing and using Shipping Labels on OnlineEke, you agree that:

  1. All shipping labels will only be used to ship corresponding OnlineEke orders.
    B. Shipping labels may not be transferred or sold to a third party.
    C. You are fully responsible for the contents of any parcels you ship using Shipping Labels on OnlineEke. In addition to OnlineEke’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to ship your items.
    D. Shipping services are provided by the applicable third party shipping partner and/or carrier, not OnlineEke, and you are responsible to review, accept and abide by the applicable shipping partner’s and carrier's terms and conditions, including their privacy policy, in connection with your use of their services. OnlineEke is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed. In addition, OnlineEke is not responsible for any issues you may encounter while items you ship using Shipping Labels on OnlineEke are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against OnlineEke, regardless of OnlineEke’s involvement in resolving the issue.
    E. OnlineEke reserves the right to remove your access to and ability to purchase Shipping Labels on OnlineEke at any time and for any reason.
  2. You acknowledge and consent to OnlineEke sharing your information with your chosen shipping partner and shipping carrier in order to complete your requested transaction subject to our Privacy Policy.

USPS Labels

US sellers can purchase USPS postage on OnlineEke to fulfill their orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Statement.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and OnlineEke will notify sellers once a request is approved or denied.


FedEx Labels

Sellers can purchase FedEx shipping labels (including FedEx SmartPost) on OnlineEke to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package. OnlineEke processes refund requests, and we will notify sellers after their request has been approved or denied.

If you are using FedEx SmartPost, you must file claims for liability coverage for FedEx SmartPost shipping labels on OnlineEke for eligibility. FedEx will not be liable for FedEx SmartPost claims filed directly with FedEx. All other liability coverage claims should be filed on

  1. Shipping Return Labels

Sellers who accept returns from buyers and ship packages using USPS, can purchase a USPS shipping return label on OnlineEke. Shipping return labels are available for packages purchased by U.S. buyers who made the purchase as a registered OnlineEke user. USPS shipping return labels are available for packages shipped from and to addresses in the 50 U.S. states only (currently labels are not available for APO/DPO/FPO military addresses or U.S. territories).

  1. Shipping Insurance

When you purchase and use Shipping Labels on OnlineEke, you can purchase parcel insurance, when available, to protect your shipments. Insurance is available through Shipsurance for USPS and FedEx shipping labels.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS or FedEx Shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

  1. Fees

The cost of a shipping label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation or insurance, fees will be added to the total cost of the label at the point of purchase. All fees for USPS and FedEx will appear separately on your payment account and will specify the name of the service provider and the shipping label number. The fees for shipping labels and shipping insurance will appear in US Dollars (USD).

  1. API

Third parties using OnlineEke's API are subject to our API Terms of Use. 

Last updated on Oct 13, 2022